Refund Policy
Transparent and fair cancellation terms for our IT services. We strive for 100% client satisfaction while protecting both parties' interests.
Quick Refund Eligibility Check
Within 7 days of payment, no work started
Project cancelled mid-development
Project completed or delivered
Eligible for Refund
Full Refund (100%)
If cancellation request is made within 7 days of payment and no work has commenced on the project. Processing fee of 2% may apply for payment gateway charges.
Partial Refund (Up to 50%)
If project is cancelled before significant development milestones. Deductions apply for work completed, resources allocated, and third-party expenses incurred.
Hosting/Domain Refunds
Subject to respective provider's policies (GoDaddy, Namecheap, AWS, etc.). Usually eligible within 5 days of purchase.
Not Eligible for Refund
Refund Process
Submit Request
Email info@dexabyteinfotech.com with invoice number, reason, and bank details
Review (3-5 days)
Our team reviews project status and calculates eligible refund amount
Approval
You receive refund approval email with breakdown of deductions if any
Payment (7-10 days)
Refund processed to original payment method or provided bank account