Shipping Policy

This policy applies exclusively to orders that include physical items. Digital services, software licenses, SaaS subscriptions, and downloadable products are delivered electronically via secure download links or cloud access and are not subject to shipping.

Orders for physical products are typically processed and prepared for shipment within 2-5 business days from the date of payment confirmation. Custom-built hardware, IoT sensors, or specialized equipment may require additional processing time (7-10 business days). We will notify you if your order requires extended processing.

We partner with reputed logistics providers including FedEx, DHL, Blue Dart, DTDC, and India Post to ensure reliable delivery.

Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, holidays, or unforeseen circumstances.

Shipping fees are calculated at checkout based on:

• Destination address and zone
• Package weight and dimensions
• Selected shipping method (Standard/Express)
• Value of contents (insurance)

All shipping costs are displayed before order confirmation and are non-refundable. Free shipping may be available for orders above ₹25,000 within India.

Once your order is dispatched from our Dhampur warehouse, you will receive a confirmation email containing:

• Courier tracking number
• Direct link to track shipment
• Estimated delivery date
• Courier contact information

You can also track your order by logging into your DexaByte account dashboard.

For international orders, the recipient is responsible for:

• Import duties and taxes
• Customs clearance fees
• Any additional charges imposed by destination country

These charges are not included in our shipping fees and are collected by the courier or customs office. DexaByte is not responsible for delays caused by customs procedures.

In case of issues:

1. Contact the courier immediately with your tracking number
2. File a claim with the shipping provider within 48 hours
3. Notify us at support@dexabyteinfotech.com for assistance

We will provide necessary documentation to support your claim but cannot guarantee compensation from the courier.

We reserve the right to update this Shipping Policy at any time to reflect changes in our logistics partners, service areas, or operational procedures. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

For shipping-related inquiries, tracking assistance, or delivery issues:

Our logistics team is available Monday-Saturday, 9:00 AM - 6:00 PM IST.